Other Readings: Thinking about Search

A lot great articles about search lately. Not just search engine optimization, but the whole concept of what search is and how it can be used for engagement etc. Here are some that I’ve been reading:

Mobile Search

People search for things in a context. They are somewhere in the universe and they need to know something. Ten years ago if we wanted to search for something we could use this fancy new thing called the internet and it was awesome. We logged in on our dial up modems and typed our questions. We used computers weighing at least eight pounds to interact with the data. The screens were maybe a foot wide or more.

Increasingly, we’re out in the world and looking for something. We use devices weighing a few ounces. The screens are a few inches wide. We can’t type into them and a noisy real-world environment surrounds us. But we still want to search for something.

“Mobile Search Engine Optimization” describes some of the different ways we use search on the go. We think and act differently when using mobile devices. Your search engine optimization that works so well on a desktop at your office, might not be reaching and engaging a customer who is standing within ten feet of your product or service. This is an emerging area of research so expect more in this vein.

Want to get ready for a mobile search world? The future of the mobile web is available to you every weekend.

Lifestyle Real Estate Search

While Union Street Media customers have been using our One Click Real Estate Search technology to craft custom lifestyle real estate searches on their sites for some time, there are an increasing number of services and aggregators focusing on creating real estate searches that highlight more than just price and location. Joel Burslem gives a roundup of several, including the Onboard Infomatics Lifestyle Listings Engine (which looks pretty sweet).

How do people search for real estate?

Understanding what people type into search engines is very important to getting the reach you need for your site. It helps you put your site in front of people that may find your site relevant. There’s been a fair amount of chatter about “natural language search” vs the “old” checkbox-zip-code-how-many-bathrooms approach. The FBS Blog (quickly becoming one of my favorites, by the way) gives a quick take on natural language search and whether it applies to real estate.

Blog Year in Review: 2008

So I’ve finally had some time to review some of the analytics of this blog from last year. I figured that sharing what I’m reviewing might help some of you think about your own blogging efforts. And I’m also hopeful that I’ll get some suggestions on improvements from all of you. So here’s a year in review for Real Estate Internet Marketing by Union Street Media.

Business Blogging in Context

I started writing in this blog consistently around February of last year. I’d just come back from my first Inman Connect and figured I had some perspectives of value to share. When I’m blogging I’m getting paid, so it’s important for me to be able to articulate the business objectives for blogging to the guys that sign the paycheck. Here’s what they are: Read more

Twitter for Customer Service

Increasingly, companies are using Twitter to enhance their customer service. Handling customer service in a public environment like Twitter is probably just the next round of transparency. Want to know how good a company’s customer service is? See if they’re on Twitter and what they’re doing there.

Here are some articles related to using Twitter for customer service. Read more

Other readings: Social Media Marketing Edition

When I first started writing on the Real Estate Internet Marketing Blog I wrote a weekly review roundup post every Friday. I’m going to revise this practice for a couple (of selfish) reasons: Read more

Back from Real Estate Connect

Photo courtesy Ines from Miami real estate blog, Miamism.

Back from Blogger Connect and Inman Connect (aka #ICNY). Too much stuff to download in just one post but suffice it to say that Ted, Andy and I had a great time.

One of the consistent themes that I heard throughout the conference was an increased focus on visitor engagement. Right from Jeff Turner’s opening on Wednesday through to the end.

Basically, we often tend to focus on metrics like the number of unique visitors and so on when what we should look at, more often, are measures of engagement. Are people using/liking/spreading our content? Are they coming back for it? Are there some tools that are particularly effective at promoting visitor engagement (answer: yep and most of them fall into the social media category).

I’ll get a post up soon that has my presentation slide deck and narrative, for those who were unable to attend. Meanwhile, check out the social media dashboard for the Twitter feed, blog post recaps and flickr/video streams of Inman Connect New York.

Union Street in the news at Real Estate Connect conference in New York!

Union Street Media’s G. Dewald is in the news at the 2009 Real Estate Connect conference in New York City!! Follow the link and have a look at the article.

link-Dewald on Conversions at the intersection of Inman & Union Street

Real Estate Connect Social Media Dashboard

I’m back from vacation and I’ve built a social media dashboard for all of you going to Real Estate Connect in New York City this week. You can find it here:

Real Estate Connect Social Media Dashboard

It’s set up to gather images, video, twitter posts, blog posts and all sorts of stuff that are tagged with ICNY09 or #ICNY09. So if you’re at the event, tag some of your thoughts, or where the good parties are.

Also if you’re at the event, come ask me questions at the Blogger Connect event (I’ll be presenting the listening to your audience section) or at the Down and Dirty Analytics panel on Thursday. Or even just grab me in the hall and see if I can help you out with your web marketing strategy, site analytics or whatever.