So I’ve signed up for Facebook and Twitter. How do I make them work for me?

If you have employed the services of a an Internet Marketing firm, chances are they have advised you to start a Facebook business page, Twitter account and a LinkedIn profile. You might have a blog, too, videos, and a life to lead!  That’s a lot to keep up with while juggling your day-to-day business operations if you don’t have the benefit of someone helping you manage all these accounts.

Here’s a few tips on how you can consolidate some of these platforms and seamlessly integrate them into your day-to-day operations.

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Optimizing and Distributing your Videos

Pop Quiz: What is the 3rd biggest search engine?

Yahoo, Bing, AOL, MSN, ASK?

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Managing Your Online Reputation

8/10 consumers trust brands that offer reviews, especially if there are bad ones too!

Sounds like an odd thing to say but the reality is in the consumer-to-consumer marketplace, the truth surfaces about products, services, ideas, and companies. For instance, when looking at reviews for bed and breakfast options recently, some friends of mine showed up with a very bad review from a disgruntled customer. I wondered, how could this be? This place is gorgeous and the hosts warm and courteous. I wanted to find out from them what happened so I asked them. They had no idea about this review but had noticed a dip in their bookings and when they looked at the review, they quickly knew what was going on and told me the other side of the story.

The reviewer in question had failed to book through the proper reservation system and assumed they would hold a room for him for the same time each year that he had been visiting during leaf-peeping season in Vermont. As the hosts were not aware of a booking they of course gave the room out to another party who had booked properly. He was furious and called them to complain. A few days later, some deeply unpleasant reviews began to surface on Trip Adviser and their bookings dropped during their most important season. Once they had sourced these reviews back, they went on the offensive and reached out to other long term guests asking them to provide some fair and balanced feedback on Trip Advisor. They came flooding and started to push the bad reviews down  becoming clear to others that there was a malicious hijacker at work rather than a bona fide review(s).

The lesson from this is that you will get bad reviews from time to time – it’s the nature of people’s sensibilities. It’s healthy in fact as it allows you as a business to learn from your customers to make your business better, much like test marketing. However you must keep a close eye on any muckraking and manage your reputation as best possible. Unless people break codes of conduct, then it is hard to have conversations removed from your digital footprint, but you can contribute to the conversations and provide more of the type of content that you want associated with your  brand. Encouraging customers to do the same is key, as people love user generated content in a trust based community as the web is.

How can you monitor your brand?

Two suggestions:

1. Set up a Google Alert on your brand, which means that whenever you are mentioned in news, other blogs, customer reviews etc you get emailed a list of these results either daily, weekly or monthly to your choosing.
2. Search you brand in Google with Google Suggest and see what Google is suggesting as you type. You will see any bad associations and be able to investigate the search results.

The blogosphere is an open and often candid forum, so being able to smell a rat and respond can help restore that trust that might have been lost either fairly or unfairly, as in the case of my friends at the B & B. Strengthening your community in life and online will inevitably help you create a strong business.

Tell me your stories on this. How you have had to manage your online reputation?

Video is the New Photo – WellcomeMat Video App

I’ve been a fan of WellcomeMat for a while now for it’s effortless ease of use, attractive interface and the fact it’s a dedicated real estate platform for video. The latest offering from them is an iPhone app that allows you to post  geo-coded real estate videos to WellcomeMat, Twitter, Facebook, Posterous and YouTube for FREE.

The news was rolled out by their founder here and you can learn more about what WellcomeMat does here and even see a few of our in house offerings on our Union Street Media channel.

We would be interested to hear from anyone that has used this application and their thoughts on its effectiveness, however  the app is currently usable only on the iPhone 3G.

Real Estate Marketing Dollars for Print vs Web

Study into Real Estate Advertising

Disclaimer: we have a good friend that works at the Burlington Free Press and do believe there is a role for print in the real estate advertising model.

This blog article on real estate advertising in newspapers from a veteran media executive is a must read for REALTORS undecided about the ratio of print to web investment. The article states that 6 out of 10 real estate agents think newspaper advertising is useless. However, 80% still buy print ads often just to appease the sellers they are representing!  This is consistent with the anecdotal reports we’ve heard from our clients.

We feel that REALTOR are the expert in their field.  With their knowledge of the market and trends, they are best qualified to know how to market their properties and to whom.  If the high quality leads are coming from the web then this is the sort of quality control that needs to be measured and communicated to sellers.  One client of ours has recently started offering sellers $250 back at closing if he never has to run their house in a print ad.  Think that’s crazy?  Try pitching it as your next listing presentation.

Brian Boardman on real estate marketing

Brian Boardman, the broker and owner of Hickock & Boardman  and a longtime USM client, spoke to us recently about the growing trend of moving away from print to web to market properties.

Filtering Noise from Twitter

Can you have too many followers?

10, 50, 100, 500? There is surely a finite amount of conversations any one person can follow and how well relationships can develop by “drive-by” remarks. It is also true of people following you. How do you provide good value to say a thousand people that follow you?

From a business point of view it is sensible to maintain a smaller volume of followers that are truly interested in your business to keep people engaged and vice versa. The best way to achieve this is to grow organically, which is often a good maxim in business. With the use of APIs (application programming interface) that artificially generate lists of friends you risk becoming a spammer. Much like all interaction with the web it is perhaps wiser to focus on good contributions in your local or national community with content that people want to hear about rather than empty tweets that will often get lost among all the other noise.

Relationship building has become the currency of social media and like any relationship needs to be cultivated, therefore putting a marketing hat on and talking “at” people is not going to cut it in this medium and there won’t be much value gained.

What do you think? Leave your comments.

Real Estate Blogging Objectives

Tired of blogging? No Time?

Recently I came across this forum post by a beleaguered, blogging Realtor.

“when i first began blogging i was very excited i found out a way to reach the world and express my thoughts.My Real Estate blog began to be filled with content and awesome articles. As i continue to blog and expand my audience and continue to grow my business i have found myself exhausted and overwhelmed. I am exhausted every article requires time and thought something that i really dont have. i recently began looking for a ghost blogger but guess what i haven’t found one yet. Does any one have any suggestions?”

As the season gets busier for Realtors, a common issue is finding time to sit down and write a well written blog post with good content. It is wiser to keep a consistent output rather than flurries of activity, so if you only blog once a month that is preferable to a high frequency of blogs and then nothing at all for long periods. Readers will check in at regular intervals but if there is nothing there for ages you run the risk of losing them completely as they think the blog is dormant. Rather than leave your blog dormant until you find the time and energy to jump back in, consider this:

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Adopting video at the right time

Getting into the ‘early majority’ phase

In 1957 at Iowa State College Joe M. Bohlen and George M. Beal developed a simple analogy called the technology adoption lifecycle, which examined a way to look at when people adopt a new technology.

A more in depth explanation of this curve can be found here, but this is basically how it breaks down:

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Targeting homebuyers through social networking

This article from the New York Times highlights how savvy real estate agents are using social networking to target their buyers.

Some important points raised in the article include how the new trends on the web are reaching younger audiences for free. This more tactile marketing by many web-savvy professionals are now sending messages on Twitter, getting referrals on LinkedIn, posting blogs, uploading virtual tours onto the Internet and sending text messages and alerts to customers’ phones when homes come on the market.

Bettie Meinel, vice president for career development at Century 21 Laffey Associates, based in Greenvale, said that because consumers are already online seeing the photos and virtual tours, “that is their first showing.” Actually touring the house shows more serious intent, she explained. “If they like it enough, they make an appointment to come and see that property; that is the second showing,” she said.

Also check out other blog posts on these topics in the social media and video sections.

The Value of Real Estate Video-Bios and Testimonials

In a new era of ‘social’ media and more direct communication with buyers, it’s important to remember to be sociable without the appearances of a hard sell. Realtors are very much used to the meet-and-greet with prospective clients so a natural extension of this is to display these skills on the web.

When we here at Union Street Media talk to our Real Estate clients, we frequently hear that before the dominance of real estate websites they received many more direct calls from perspective clients. These days, they say, there are so many more barriers before that initial phone call happens. Many potential clients want to avoid the pressure of a face to face meeting and are more inclined to make contact via email and contact forms. In this sterile online environment, the opportunity for the broker to display his or her knowledge and personality is limited, thus reducing their direct impact on the buyer. In effect, there is so much more run-around before the broker and buyer actually meet and make a personal connection. This is where the video-bio comes in. If used correctly, the video bio can break down these communication barriers to get across the knowledge and personality that you just can’t achieve through email.

We are proud to present our own video bio for Brian Boardman here, which we produced in-house. Clearly comfortable in front of a camera, you get to see a more personable view of him and not just a slick advertisement.

What are the advantages to video bios?

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